Refund policy

Return and Refund Policy

Last updated: November 6, 2026

At ourchoices.shop, we want you to love what you purchase. If you are not entirely satisfied with your order, we are here to help make things right. Please review our return and refund guidelines below.

1. Return Timeframe

  • You have 3 days from the date your order was delivered to initiate a return or exchange.

2. Return Eligibility Criteria

To be eligible for a return, items must meet the following conditions:

  • Condition: Items must be unused, unworn (if applicable), and in the exact same condition that you received them.

  • Packaging: Items must include all original product packaging, tags, and accessories.

4. Return Shipping Costs

  • Customer Responsibility: Unless the item arrived damaged or defective, customers are responsible for paying their own shipping costs for returning items.

  • Non-Refundable Shipping: Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if using our prepaid return label) or borne directly.

5. Refund Process and Timing

  • Once we receive and inspect your returned item at our facility, we will send you an email notification to confirm receipt and let you know whether your refund has been approved or rejected.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within (typically 5–10 business days, depending on your financial institution).

6. Exchange Options

  • Need a different size, color, or alternative item? The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item, or request a direct exchange through our support team.

7. Damaged or Defective Product Handling

  • We take immense care in packing your orders, but accidents or carrier mishaps can occasionally happen.

  • If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at ourchoices112@gmail.com with photos of the damage or defect and your order number. We will gladly arrange a replacement or issue a full refund at no extra cost to you.

Need Help?

If you have any questions or need assistance starting a return, reach out to our friendly support team at ourchoices112@gmail.com and we’ll be happy to guide you!